Substitution Policy

Fresh Flowers:  We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations. 

Delivery to Hospitals

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Delivery Policy

We always do our best to accommodate our customers’ delivery needs.  However, we are not always able to guarantee delivery at a specific time of day, especially during busy holiday periods. Before major holidays, we strongly recommend that you place your orders several days in advance.

Cancellations

To provide you with the best possible service, you can cancel your order 24 hours before your delivery time. To cancel an order, please call our store during our business hours. Any cancellation request made after 24-hour timeframe will be considered invalid, and customer will not be eligible for any refund.

Refund Policy

Reasons that you may be eligible for compensation include (1) the wrong item was delivered, (2) if it was never delivered.